As the leading information collection platform for defective automobile products in China, CQ. com received 134571 effective complaints from consumers about the quality and service of automobile products in 2022 (including 95 complaints against third-party platforms and 8 complaints about rear tires). Among them, the cumulative number of complaints about minivans was 2659, up 34.4% year on year. From the perspective of the proportion of complaints, it accounts for 2% of the total annual complaints, an increase of 0.1 percentage points compared with 2021, reaching the highest point in the past decade. In 2022, 66 car lines under 35 car brands were involved in the mini-car complaints, with a year-on-year decrease of 3 brands and 1 car line. The overall complaint response rate was 93.8%, an increase of 1.1 percentage points compared with 2021. Among them, the complaint response rate of 18 brands reached 100%, a year-on-year decrease of 2 brands.

　　As can be seen from the change of the number of complaints of mini-cars in the past decade, the overall trend is increasing year by year, especially in 2021, which is about 1.2 times higher than the same period last year. In 2022, although the increase in the number of complaints slowed down compared with that in 2021, the number of complaints reached a new high, breaking the 2000 mark in one fell swoop, reaching the highest point in nearly 10 years.

　　1. Complaints of 2022 models have soared, and the performance of new models is worrying

　　According to the data of Car Quality Network, in 2022, although the number of complaints of 2021 and 2020 models in China was not significantly different from that of last year, the number of complaints of 2022 models saw a sharp increase, with a year-on-year increase of about 44.9 times. The increase in complaints mainly came from some self-owned brand pure electric models. In general, the main body of complaints about minicars in 2022 continued the development trend of the previous year, which also reflected that the new car reputation in the domestic minicar market was still not optimistic.

　　From the perspective of the proportion of the time period in which complaints occurred, in 2022, more than 60% of the complaints occurred within 6 months after the purchase of the vehicle. Among them, the number of complaints with problems within 3-6 months after purchase is the highest, and the number and proportion of complaints are significantly higher than that in 2021. On the whole, although the proportion of mini-car complaints in 2022 has changed compared with 2021, the overall trend is still towards the new car stage. In contrast, the sum of complaints with problems more than one year after the purchase of the car further shrunk, down 9.1 percentage points from 2021.

　　In the statistics of the mileage of mini-vehicle complaints in 2022, the proportion of vehicle complaints with mileage of 0-3000 km reached 58.6%, an increase of 8.4 percentage points over 2021. The total number of complaints with mileage less than 20000 km has exceeded 80% of the total.

　　It is not difficult to find from the statistics of the time period of problems of minicars and the mileage of vehicles that the proportion of problems of domestic minicars, especially micro pure electric vehicles, in the new vehicle stage has increased year by year, and the overall public praise has continued to decline.

　　2. Service problems account for more than half of the total, and the proportion of quality problems decreases year by year

　　According to vehicle quality website data, although the proportion of complaints about quality problems in 2022 decreased compared with that in 2021, the number of complaints increased instead of decreasing. In contrast, the number of complaints about service problems continued to rise, breaking a record of 1000, up 78.9% year on year. The proportion of complaints exceeded that of quality problems for the first time. With pure electric vehicles becoming the main body of the mini-vehicle market, the focus of consumers' rights protection is shifting to pre-sale/after-sales service, which also reflects that the current domestic mini-vehicle enterprises and their dealers still pay more attention to consumers' demands and complaints.

　　From the proportion of complaints about quality problems of minicars in 2022, the number of complaints about body accessories and electrical appliances decreased by 4.1 percentage points compared with 2021. In contrast, the number of complaints about engine/motor, front and rear axles and suspension systems has increased significantly year on year, especially the latter has doubled, and the proportion of complaints has increased by 3.2 percentage points.

　　From the perspective of the fault problems complained by minicars in 2022, "power battery fault" and "charging fault" are still the two most concentrated fault problems, but the number of complaints of both is lower than that in 2021. It is worth noting that the number of complaints about "air conditioning problems" has increased significantly year-on-year, up 80.4% from 2021. The complaints are concentrated on Chery Ant. In addition, the number of complaints about "deviation" increased by 1.5 times compared with 2021, and the increase of complaints also came from Chery Ants.

　　In terms of service problems, the number of complaints at the complaint point of failure to fulfill the promise was the most obvious, almost 2.5 times that in 2021, and the proportion also soared to 71.4%. The complaints are mainly expressed as "not delivering the car as scheduled". Although the lack of capacity caused by the global chip crisis in 2022 has been alleviated, the delivery capacity of some self-owned brand pure electric vehicles is still very worrying.

　　In terms of other problems, although there are not many complaints, the number of complaints has increased from 2021 to 28. Among them, the proportion of "suspected design defects" is still higher than that of "suspected reduction", which is 18.1 percentage points higher than that of 2021. In addition, in 2022, there was a new complaint about "inaccurate operation instructions".

　　3. The proportion of independent brands continues to expand, and the reputation of Japanese brands recovers

　　According to car quality website data, in 2022, the total number of complaints about self-owned brand mini-vehicles was 2654, an increase of 35.3% compared with 2021, and the proportion of complaints climbed to 99.8%, continuing the trend of "continuous increase" in the past four years. Self-owned brand models are still the absolute subject of domestic mini-car complaints. Of course, this is also related to its huge market volume. In contrast, the share of mini-vehicles of joint-venture brands and imported brands shows a trend of shrinking year by year.

　　Subdivided into countries, self-owned brands are still the absolute subject of complaints about domestic mini-vehicles, and complaints are mainly concentrated on some self-owned brand pure electric vehicles. The number of complaints from Japanese and German brands has decreased compared with 2021, among which the number of complaints from the former has dropped to the single digit and the ranking has also dropped to the third place, and the performance of public praise has improved.