On March 15, some media reported that 148 prospective owners of Xiaopeng P5 460 models issued a joint statement "A Letter to Mr. He Xiaopeng". It is strongly hoped that Xiaopeng can pay attention to the delayed delivery of the 460 model and the demands of car owners, and become a responsible and responsible enterprise.

　　(The picture comes from the video screenshot)

　　Previously, Xpeng Motors was collectively complained by car owners on the complaint platform. Many owners of Xpeng P5 460 versions across the country were treated with delayed delivery and no compensation.

　　The complainant said that the order was set in October, and the sales commitment was to be delivered by the end of December. Later inquiries showed that the distribution of the car was completed on January 31, and the car was not mentioned until February 16.

　　There are also users who said that the 550 version and 600 version of the electric car with a higher price in the same period or later have been delivered, but the P5 460 model that they ordered has not been delivered.

　　To this end, Caijing.com contacted the relevant person in charge of Xiaopeng Motors, and the other party said: "Due to the impact of the epidemic, the industry is facing an extremely tight supply of core components including lithium iron phosphate batteries. Xpeng Motors apologises for the overdue delivery of orders for the 460 model, which has brought great uncertainty to production.

　　Xiaopeng Motors attaches great importance to this issue. For the delivery delay that occurs without realistic conditions, after we receive the relevant information, we will actively take measures to solve the supply problem. The customers who are expected to be at risk of overdue are sorted out at the first time, and communicated one-on-one through the sales staff, and provide reassignment to obtain the vehicle earlier, cancel without worry or continue to wait, according to the customer's own wishes. make a choice.

　　If the customer chooses to change the configuration, we will retain the preferential policy of the original order for you,

　　If the customer chooses the worry-free unsubscribe service, we will bear the cost incurred by the car owner for recycling the charging pile during the unsubscribe process.

　　In response to the needs of the car owner, we have arranged for a special person to follow up and communicate. At the same time, Xiaopeng Motors will step up information communication with supply chains at all levels to minimize the waiting time of customers. "